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Common questions about domain names?

What is a domain name?

A Domain Name is much like a trademark or a license. It allows people to find your website by name instead of by number. It also allows customers to have a much more professional look because their website can be www.THEIRBUSINESSNAME.co.uk instead of www.PROVIDERNAME.com/businessname. There can only be one of any Domain name in the world. If www.yourcompany.com is already registered by another company, then you must find a name that is not yet registered.

How long does it take to register a domain name?

Our system will automatically submit your domain for registration with the relevant registrar through our automated system, once your payment has been received and cleared.

Why is my domain name still showing up as available?

Domain registry databases can take between 24-48 hours to be updated so even though your domain has been registered it may still show up on WHOIS or "domain checkers" as being available. Global domain names tend to take the longest to show up as being registered due to a new shared registry system.

How do I add extra services to my domain?

As an existing customer, you can upgrade your services at any time, the purchase price of the domain registration will be deducted form the cost of your web presence package.

What happens to my domain after the initial registration period?

Prior to the expiry of your initial registration period you will be sent a renewal invoice which will give you information on how to renew your domain name. You do not have to worry about "losing" your domain name as providing you pay the relevant renewal charges your domain will be yours for as long as you require.

Are there any restrictions when registering a domain name?

Yes, the following rules apply to all domain names (.co.uk/.org.uk/.com/.net/.org/.info/.biz)

Domain names must be between 3 and 63 characters in length.

Please note although 2 letter domains such as www.go.co.uk cannot be registered even though they show up as being available.

They can only contain the characters abcdefghijklmnopqrstuvwxyz0123456789-
No spaces are allowed at any point and you cannot start or end a domain with a "-".

e.g. www.getyou online.co.uk would NOT BE allowed
e.g. www.*getyouonline.co.uk would NOT BE allowed
e.g. www.getyouonline#.co.uk would NOT BE allowed

However www.getyouonline.co.uk would be perfectly acceptable as would www.getyouonline.net

 
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